Refund policy
Withdrawal from the contract within 14 days
As a consumer, you may withdraw from your purchase without giving any reason within 14 days of receiving the goods. You may withdraw earlier too, from the day the contract is concluded, that is, even before you receive the parcel. Goods are printed for you only after you order, but we do not make them to a customer's individual specifications: we offer finished designs and variants (size, color), so the right of withdrawal applies to them as well.
Notify us of your withdrawal by e-mail at info@auroriqa.com; it is enough to send the notice within this period. State your order number and the goods you are returning. A customer account or prior approval is not a condition of withdrawal. Without undue delay we will e-mail you the address to send the goods to. Send the goods only to that address; do not send them to the seller's registered address.
Returning the goods and costs
Send the goods back to the address we give you no later than 14 days after withdrawal. You bear the direct cost of returning the goods. Pack them so that they are not damaged in transit. You may try on the clothing to the extent you would in a physical shop. You are liable for any reduction in value caused by handling other than what is necessary to establish the nature and characteristics of the goods (for example wearing, washing or soiling).
Refund
We refund the money, including the cost of the cheapest standard delivery we offer, within 14 days of withdrawal, using the same method you paid with, unless we agree otherwise. We may withhold the refund until we receive the goods or until you prove that you have sent them back.
Withdrawal notice template
Using the template is not mandatory. The notice may contain the following details:
- Addressee: Jan Světinský, IČO 17309778, Bezručova 4201, 430 03 Chomutov, info@auroriqa.com
- I hereby give notice that I withdraw from the contract for the following goods: …
- Order number: …
- Date of order / receipt: …
- Consumer's name and address: …
- Date: …
- Signature (only if sent on paper): …
Do not send the goods together with this notice; we will e-mail you the return address.
Complaints
You may claim a defect that appears within 24 months of receipt from the seller. Write to info@auroriqa.com, describe the defect and identify the purchase (for example with the order number). Photos help with the assessment but are not a condition for accepting the complaint. We will agree on further steps, including the address for sending the goods, according to the nature of the defect; a justified complaint, including reasonably incurred costs, is handled in accordance with the law.
We will issue a confirmation that the complaint was received and of how it was resolved. We will resolve the complaint and inform you no later than 30 days after it was made, unless we expressly agree on a longer period. Depending on the nature of the defect, you have the right to repair or replacement and, under statutory conditions, to a price reduction or withdrawal from the contract. Normal wear and damage caused by improper use are not a defect of the product. Statutory rights arising from defective performance are not a voluntary warranty and are not limited by this page.